Employee opinion affects business outcomes that in turn can affect your bottom line. Towers Perrin-ISR's Strategic Survey Model ensures that your employee questionnaire captures elements of employee opinion that matter most to your business performance.
The Work Experiences cluster of employee opinion, which holds employees' views of conditions in individual work units, covers such topics as supervision, working relationships, performance evaluation, and training. Towers Perrin-ISR's research has shown that aspects of Work Experiences are typically the strongest drivers of these workplace issues:
- Job satisfaction
- Morale
- Operating efficiency
The Organizational Functioning cluster, covering companywide policies, encompasses employee opinion regarding such issues as the quality of senior leadership, communication channels, pay and benefits packages, and human resource practices. Aspects of Organizational Functioning are typically the strongest drivers of these workplace elements:
- Engagement
- Commitment
- Turnover intentions
- Customer focus
- Organization change
- Employment security
The drivers of customer satisfaction, sales and profitability, and occupational safety are less consistent across companies, although the Work Experiences areas of empowerment and working relationships are often critical to success in achieving these objectives.
Once you have completed your survey, Towers Perrin-ISR's Strategic Survey Model provides a helpful way to structure the results around both key outcomes and who should be driving organizational change. Work Experiences issues, for example, are best addressed in the middle and lower levels of management. Organizational Functioning issues are typically handled at the more senior levels of the organization. Your action plans can then be guided by a clearer roadmap for change.
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