How does employee engagement impact an organization? The level of engagement affects key results such as sales, customer satisfaction, and employee turnover.
Concepts other than employee engagement -- measurements such as employee loyalty and employee satisfaction, do not tell you everything you need to know. These concepts tend to focus more narrowly on either employees' feelings toward the company, or on their intended future behavior (e.g., the likelihood that they will stay). ISR's approach to employee engagement includes these important ideas, but adds the critical third dimension of what employees think about the organization's goals and values - and whether they will support them.
ISR has nearly 30 years of experience in helping organizations improve human capital performance by understanding the bigger picture through concepts such as employee engagement. No one is better equipped than ISR to give your organization a deep understanding of employee engagement, and the informed advice to improve it.
For an organization to be effective in translating its goals into results, there must be alignment (harmony) among three key elements: leadership, business strategy, and organizational culture. Further, there must be alignment among the leaders themselves, especially around the meaning of the strategy - what it implies for decisions and actions.
Misalignment of any of these elements means the organization is less effective - possibly even ineffective. Leaders will experience the frustration of being unable to execute their strategy well.
Employees will experience the frustration of working in an environment with too much friction. Customers will be far less than delighted.
Good alignment is achievable. It requires a precise understanding of where and why misalignment is occurring, and a change-management process to address the issues. Further, in order to maintain alignment, it must be monitored and energy must be invested when necessary to keep leadership, strategy, and culture harmonized.
ISR has unique insight into the key cultural characteristics that affect the execution of business strategies, and decades of experience in advising senior leaders. We use a tailored approach that adapts our experience and processes to each organization's unique circumstances.
People are the solution to improved performance
Healthy organizations constantly strive to prosper and grow. During good economic times, it is a little easier; the rising tide lifts all boats. During difficult economic cycles, only the best organizations are able to keep moving forward.
In either case, success is dependent on the organization's ability to perform through its people. People make the plans, people make the decisions, and people deliver the products and services. Only an organization that recognizes the value of its people is able to achieve its full potential.
But how does an organization maximize Performance-Through-People? The ISR Organizational Effectiveness Framework provides an integrated perspective on the elements that are crucial to improving organizational effectiveness:
Alignment between their leadership, their business strategy and their culture; The development of effective leadership capability across their organization; and The involvement of their people in their aspirations and achievements - by winning their minds, their hearts, and their hands.
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