If you are responsible for the people in your organization, your continual mission is to seek ways of improving the return-on-investment in these human assets. You probably have many programs and systems in place that focus on the knowledge, skills, and motivation of the individual performer. Are you satisfied with the results? Are you certain that the organization as a whole is as effective as it could be?
Towers Perrin-ISR’s premise is that you can build on your organizational effectiveness programs to get an even higher ROI by looking at the organization in a more holistic way. In other words, instead of just working to make individuals more effective, it is important also to work on making the overall organization more effective.
There are many ways to improve that transcend individual development and reward systems.
Specifically, there are three organizational issues that, according to Towers Perrin-ISR’s research, link to business effectiveness:
- Organizational alignment both within the senior leadership team and among leadership, business strategy, and culture;
- Leadership capability, which refers to the organization’s overall capacity to lead; and
- Engagement, employees’ connection to the organization through their heads, their hands, and their hearts.
These three dimensions, when considered in the proper context of the country or industry in which the organization operates, can be the key to achieve the next level of business performance.
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