If you are trying to put human capital measurement and management initiatives in place, one of your most difficult challenges will be getting hard metrics on the softer side of human capital. You know that people’s workplace attitudes, feelings, and beliefs impact how well they work and how hard they work. You also know that having the right culture in place is a crucial factor in executing your business strategy. If you are going to maximize the value of your human capital–get the highest possible level of organizational effectiveness–you must understand the dynamics between these soft factors and work results.
Towers Perrin-ISR can help you do exactly that. Based on 30 years of experience in helping managers and executives measure and act on critical issues in the workplace, we have developed a refined set of tools and models that link your softer side of human capital to your business performance measurement systems, such as a balanced scorecard. Towers Perrin-ISR has researched the relationship between levels of employee engagement and financial business performance. Through linkage research you will be able to “predict” the effect that soft factors will have on other business metrics. Benchmarking and cultural differentiators will help you in target setting and your cultural change process. Without measuring your most valuable asset, you won’t be able to manage it.
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